Absolutely who doesn’t love free shipping? Here's how it works:

Australia: Free Standard Shipping on orders of AUD $165 or more

New Zealand: Free Standard Shipping on orders of AUD $165 or more

Rest of the World: Free Standard Shipping on orders of AUD $250 or more

Our Warehouse is open Monday to Friday (excluding Public Holidays), orders placed outside of these days will be dispatched the next available business day.

However, during peak times and sale periods there can be delays due to the high volume of orders we receive. Due to the high volume, shipping delays of up to 2-5 business days may occur. After your order confirmation, your will receive order confirmation email with tracking link.

For more information regarding Delivery & Dispatch click here. 

Yes, Express options are available at checkout for both domestic and international orders.

When your order is dispatched, you will receive a shipping confirmation email containing your order details and your tracking information. You will be able to check the status of your order as it makes its way to you.

In the unusual circumstance that you do not receive a shipping confirmation email or a tracking number, please contact our Client Services team.

You can also track your order here.

Where available, duties and taxes are calculated and collected at checkout to help ensure a smooth, uninterrupted delivery experience.

Please check with your local customs office to determine the applicable fees before making purchase.

UPF OFFICIAL is not responsible for duties, customs or taxes imposed by your country. If you refuse to pay the customs fee and your parcel is returned to us, we will contact you to arrange reshipment or a refund. Please note that shipping and handling fees may be deducted from your refund.

On rare occasions, the Customs department may dispose of your package instead of returning it. If this happens, our team will be unable to reship or refund your order.

You can also visit our shipping policy here for more information.

Yes, we ship both domestically within Australia and internationally to customers around the globe. We strive to provide excellent shipping options to ensure your order arrives safely and on time. At checkout, you can choose between standard and express shipping options, with prices displayed before completing your purchase.

We offer both Standard Shipping and Express Shipping options at checkout. Shipping costs vary based on your location and order value, and will be clearly displayed before you complete your purchase.

If your order doesn’t qualify for free shipping, you’ll still have access to fast and reliable delivery at competitive rates.

You can also check out estimated shipping rates here.

We want you to feel confident in every purchase. If something’s not quite right, you can start a return within 14 days of delivery.

Just visit our Return & Refunds policy to begin. You’ll find everything you need there, from eligibility to step-by-step instructions.

Refunds are processed to your original payment method once your return is received and approved.

Use our Return Portal to start a return. Just enter your order number and email to begin.

To be eligible, items must be unworn, unwashed, and returned in original condition within 14 days of delivery. Once approved, refunds are processed to your original payment method.

Once we receive and inspect your return, refunds are typically processed within 5 to 7 business days.

To qualify for a return, items must be:

• Unworn
  
• Unwashed
  
• In original condition
  
• With all tags and packaging intact
  

We cannot accept returns with signs of wear, deodorant marks, fragrance or damage.

For hygiene and safety reasons, the following cannot be returned:

• Underwear
  
• Socks (opened or removed from packaging)
  
• Final sale or discounted items
  
• Gift cards
  
• Custom or personalised items
  
• Items purchased as part of bundle deals or value offers

Items purchased as part of a bundled promotion cannot be refunded individually.

However, we can offer:

1. Exchange for another item of equal value
   
2. Exchange for a higher-value item (additional payment required)
   
3. If exchanging for a lower-value item, a credit/refund will be issued for the price difference (minus 25%)

We're really sorry! Please email us with photos and your order number, and we’ll make it right ASAP, whether that’s a replacement or a refund.

You can also contact us here for general questions but email is the fastest way for issues that require photos.

For optimal longevity, we recommend:

• Machine wash cold
  
• Gentle cycle
  
• Wash dark colours separately
  
• Do not bleach
  
• Avoid fabric softeners on technical garments
  
• Air dry or tumble dry low
  
• Cool iron only when necessary
  

Premium fabrics age better with gentle care, treat them softly and they’ll last season after season.

To extend the life of technical swim and sport fibres:

• Rinse after contact with saltwater or chlorine
  
• Wash cold
  
• Avoid wringing or twisting
  
• Dry flat in the shade
  
• Avoid rough surfaces that can snag fabric
  

Proper care helps maintain stretch, colour and comfort.

To maintain the shape and quality of your garments, store them folded in a cool, dry space.

For heavier items like hoodies or knitwear, folding is preferred over hanging to prevent stretching.

Avoid overcrowding your wardrobe as premium fabrics benefit from airflow and minimal pressure.

We accept Visa, Mastercard, American Express, PayPal, shop, Apple Pay, Google Pay, and more. All transactions are securely processed.

Absolutely. We use encrypted, secure checkout systems to protect your information.

Yes we offer Klarna and Zip Pay at checkout. These allow you to shop now and split your purchase into flexible, interest-free payments.

We occasionally adjust our pricing during promotions. While we don’t offer price guarantees or partial refunds on past orders, we hope you’ll catch future deals as we run them often.

International transaction fees aren’t charged by us, but your bank might apply them depending on your card or payment method. We recommend checking with your bank before you make a purchase.

You can find your Order No. in the Shipping Confirmation email or in the invoice. Alternatively, you can log in to your upfofficial.com, go to My Account / My Orders Section, and find the Order No in Order Details.

If you need further assistance, please contact our Client Services team here with the below details:

Your full name
Your shipping address
The email address linked to your order
Items ordered

You don’t need to remember a password to sign in at UPF OFFICIAL.

We use a secure one-time email code system for fast, effortless access.

To create or access your account, simply enter your email and we’ll send a login code.
You can also sign in instantly using the Shop App.

If you try to log in but don’t receive a code, it usually means an account hasn’t been created or verified yet. Don’t worry - your previous orders were still processed successfully, and you’ll find all order details in your confirmation email. You can also make a return anytime here.

If you need help with your account, our Client Services team is always here to assist.

An account is not absolutely necessary, you can check out as a guest. But creating an account makes it easier to track orders, manage returns and shop faster next time.

Once an order is placed, we aim to process it quickly, and cancellations are only possible if the order hasn't been shipped or processed yet. If you’d like to cancel, please contact us immediately with your order number. Our team will assist you in canceling the order if it's within our processing window.However, if your order is already on its way, we are unable to cancel it. You may still return it, provided it meets our Returns & Refund Policy.

Let us know as soon as possible. If your order hasn’t shipped yet, we can update your address. Once it’s on the way, we’re unable to make changes but we’ll guide you on what to do next.

Check your spam or junk folder first. If it’s not there, contact us with your full name and email used at checkout and we’ll resend it to you.

Our Customer Support team is available Monday–Friday, 9 AM–5 PM (AEST). During busy periods, response times may vary and this page is updated with our latest availability.

Our Customer Support team is here to help you find the perfect fit and style. Reach out anytime, and we can guide you with sizing advice, product recommendations or styling tips tailored to your needs.

All media or PR enquiries should be directed to our official email. Our Partnerships Team will review your request and respond if appropriate. Please note that due to high volume, we may not be able to respond to all requests.